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Legal Information
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RTGardens – Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of the RTGardens website and the services provided by RTGardens (“we”, “us”, “our”). By accessing our website or booking any service, you agree to be bound by these Terms.

2. About Us

Business Name: RTGardens Services: Landscaping, garden maintenance, garden design, property renovation Location: Hebden Bridge, West Yorkshire Contact: richard@rtgardens.co.uk | Phone/WhatsApp: 07480 969246

3. Use of the Website

You may use this website for lawful purposes only.

You must not attempt to copy, modify, distribute, or misuse any content on the site.

We reserve the right to update or change website content at any time.

4. Service Agreements

4.1 Quotes & Estimates

All quotes are valid for 30 days unless stated otherwise.

Quotes are based on the information provided at the time; changes in scope may alter the final price.

A written acceptance (message, email, or signed document) is required before work begins.

4.2 Booking & Scheduling

Work dates are agreed in advance and may be subject to weather conditions.

We will notify you of any delays or rescheduling required.

4.3 Payment Terms

Payment is due upon completion of the work unless otherwise agreed.

Larger projects may require a deposit or staged payments.

Late payments may incur additional charges.

4.4 Cancellation

Cancellations must be made at least 48 hours before the scheduled work.

Short‑notice cancellations may incur a fee to cover lost time and preparation.

5. Customer Responsibilities

Ensure access to the property at agreed times.

Inform us of any underground cables, pipes, or hazards before work begins.

Remove pets, vehicles, or obstacles that may interfere with the work.

6. Our Responsibilities

We will carry out all work with reasonable skill, care, and professionalism.

Materials used will be of suitable quality for the intended purpose.

We comply with all relevant health & safety regulations.

7. Liability

RTGardens is not liable for damage caused by undisclosed hazards (e.g., hidden pipes, cables).

We are not responsible for damage caused by weather, natural events, or factors outside our control.

We are not liable for indirect or consequential losses.

8. Guarantees

Hard landscaping (fencing, decking, structures) may include workmanship guarantees where stated.

Living materials (plants, turf, shrubs) cannot be guaranteed due to weather, soil conditions, or aftercare.

9. Intellectual Property

All content on this website, including text, images, branding, and layout, is owned by RTGardens.

You may not reproduce or distribute any content without permission.

10. Privacy & Data Protection

We only collect information necessary to provide our services.

Personal data is stored securely and never shared with third parties except where required to deliver services.

For full details, please refer to our Privacy Policy.

11. Third‑Party Links

Our website may contain links to external websites. We are not responsible for the content, security, or practices of third‑party sites.

12. Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of the website indicates acceptance of any changes.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled through the UK legal system.

14. Contact Information

For questions or concerns regarding these Terms: Email: richard@rtgardens.co.uk Phone/WhatsApp: 07480 969246